Refund policy
REFUND & REPLACEMENT POLICY
Due to the nature of fresh produce, we do not offer refunds or returns once the order has been delivered.
📹 Quality Check Requirement
To ensure fair and objective assessment, customers are required to record a video when opening their box.
A delivery confirmation message will be sent once your order has been delivered.
Customers must inspect and record the unboxing within 1–1.5 hours of delivery.
As fresh produce, mushrooms should be kept cool at all times.
📦 Damaged or Quality Issues
If there are any issues caused during transport (e.g. damage or quality concerns), please contact us within this time frame and provide video evidence.
We will review the case and offer a replacement where appropriate.
⚠️ Non-Eligible Cases
We do not offer refunds or replacements for issues caused by:
- Delayed collection after delivery
- Failure to store mushrooms properly (e.g. not refrigerated)
- Exposure to heat, sunlight, or humidity
- Claims without video evidence
📌 Important
By placing an order, you agree to our shipping and handling terms.
Please read our Shipping Policy carefully to avoid any misunderstandings or disappointment.
Thank you for your understanding!